REFUND & RETURN POLICY

Last Updated: 08/04/2026

At GonzBoyz 3D Prints (operated by GonzBoyz Investments LLC), every 3D printed toy and fidget gadget is made with care — many are printed to order specifically for you. Because of this, our refund policy works a little differently than a typical retail store.

1. Custom & Made-to-Order Items Most of our products are custom or made-to-order 3D prints. Because these are produced specifically based on your order (color, size, personalization, etc.), we do not offer refunds or exchanges for custom items once production has started, except in cases of defect or damage as described below.

2. Defective or Damaged Items We stand behind the quality of our work. If your item arrives:

• Damaged in shipping,

• Defective (e.g., broken parts, print failures, missing pieces from your order), or

• Significantly different from what you ordered (wrong color, wrong item, etc.),

please contact us at sales@gonzboyz.com within 7 days of delivery with your order number and photos of the issue. We will review your claim and, at our discretion, offer a replacement, reprint, or refund.

3. Order Cancellations Because most items go into production quickly, cancellation requests must be made within 24 hours of placing your order. Once an item is in production, it cannot be cancelled or modified. To request a cancellation, email sales@gonzboyz.com as soon as possible with your order number.

4. Non-Custom / Ready-to-Ship Items If we offer any ready-made, non-personalized items (no custom color or text requested), those may be returned within 14 days of delivery for a refund or store credit, provided the item is unused and in its original condition. Buyer is responsible for return shipping costs unless the return is due to our error.

5. How Refunds Are Processed Approved refunds will be issued to your original payment method (Stripe or PayPal) within 5–10 business days of approval. Shipping costs are non-refundable unless the return is due to our error or a defective item.

6. Lost or Delayed Shipments We are not responsible for delays caused by shipping carriers once a package has left our hands. If your tracking shows a package as delivered but you haven't received it, please contact the carrier first; we're happy to help you file a claim, but we cannot guarantee a refund or replacement for carrier-confirmed deliveries.

7. Contact Us Have an issue with your order? We want to make it right. Reach out to sales@gonzboyz.com with your order number and details, and we'll get back to you within 1–2 business days.